Refund Policy

1. Purchases made on the website

For purchases made directly on the Seonsaengnim website, payments may be processed by Stripe or PayPal depending on the payment method selected at checkout.

When you purchase premium access on the website, access to the service is generally provided immediately after payment. At checkout, you may be asked to confirm that you want immediate access to the service and that you waive your statutory right of withdrawal where permitted by applicable law.

After premium access has been activated, refunds are not automatic. You may submit a request, which will be reviewed based on the situation, including technical issues, duplicate payments, clear billing errors, inability to access the service, or other exceptional circumstances.

Seonsaengnim reserves the right to refuse a refund request when premium access has been activated and used, when the request is abusive or repeated, or when the legal and commercial conditions are not met.

2. Subscriptions and renewals

You may cancel your subscription at any time to avoid future renewals.

Canceling a subscription prevents future payments, but does not automatically entitle you to a refund for a billing period that has already started or for a renewal that has already been processed.

You may still contact us if you believe a renewal resulted from a clear error, technical issue, or exceptional situation. The request will be reviewed on a case-by-case basis.

3. Purchases made in the mobile app

For purchases made in the mobile app through Apple's App Store or Google Play, payments and refunds are handled directly by Apple or Google.

Seonsaengnim cannot directly approve, reject, or issue a refund for a purchase made through the App Store or Google Play. You must submit your request through the relevant platform:

• For Apple App Store: use Apple's refund request process.
• For Google Play: use Google's refund request process.

If Apple or Google approves your refund but your premium access is not correctly updated in Seonsaengnim, contact us so we can check the synchronization of your account.

4. How to request a refund for a web purchase

To request a refund for a purchase made on the website, contact us at:

nicolas@seonsaengnim.com

Your request should include:

• the email address used for your Seonsaengnim account;
• the payment method used, if you know it;
• the approximate date of the purchase or renewal;
• the reason for your request;
• any information that helps us identify the transaction.

If a refund request interface is available in your Seonsaengnim account, you may also use it. In that case, it becomes the recommended way to submit your request.

5. Processing times

If your request is approved for a web purchase, the refund is issued to the original payment method where technically possible.

Once the refund has been initiated, the time it takes to appear on your statement depends on Stripe, PayPal, your bank, or your payment provider. This usually takes a few business days, but the exact timing may vary depending on the payment method used.

6. Abuse or repeated requests

Seonsaengnim reserves the right to refuse requests that are clearly abusive, fraudulent, or repeated, within the limits permitted by applicable law.

This clause is not intended to limit consumers' legal rights, but to protect the service from abusive use.

7. Contact

For any question about a refund, you can contact us at:

nicolas@seonsaengnim.com